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The Consumer Direct central database service

If you have forgotten your password, enter your email address in the 'User name:' box above and then click here.  A new password will be emailed to you.


Due to the closure of the Office of Fair Trading on Monday 31 March, access to the CDB will cease at 17:00 on 31 March and responsibility for the CDB will transfer to Citizens Advice on 1 April. Citizens Advice will endeavour to make the CD data available in its Consumer Data Warehouse accessible via the Partner Portal by Monday 21 April

If you encounter difficulties with using the CDB please contact the Consumer Direct central service team. Please note that this email address is not for consumer advice. Consumer advice can be obtained from

The service

The Consumer Direct central database collects and consolidates case data collected by all live regional contact centres. The information contained within this central or national database can then be accessed using the reports provided from within the web site.

The service is available to registered members of partner organisations who have appointed a business administrator and agreed to follow and abide by the Consumer Direct terms and conditions.

Requesting a user account

If you would like to use the service and you are a member of a partner organisation, you should contact your business administrator who will require the following details:

  • name
  • email address
  • contact details
  • business reason for access

Please click here for the user registration form. A separate form for each individual applicant should be completed by the Business Administrator and emailed in separate emails to